It is a difficult and depressing issue.
In the meantime, I have started working as night audit at a resort hotel in town. It is a new place, with an indoor waterpark on one side, and "Action City" game center on the other side. Translation: hellish on weekends with unsupervised, out-of-control children. Very calm and quiet during the week with corporate clientele.
Now that I have been there a few weeks and am somewhat getting the hang of things, I am starting to enjoy all the strange crap you see in hotels. Some examples:
"Where's the third floor?" -spoken by a man so drunk I am amazed he was still upright. I was sooooo tempted to tell him it was in the basement. But instead I smiled and sweetly pointed up.
A little boy about 6 years old wandering down to the lobby around 2am telling me it was a "snore fest" in his room and he couldn't sleep. Then proceeded to burst into tears because he missed his mommy (he was with his dad). Poor little dude. I let him use the office phone to call her.
A call from 911. "Yes this is 911, we have a caller on the line who is locked out of his room. He is five. He said he thinks his dad is in the room but can't hear him knocking. He's on the third floor." Ok. #1: Why is a 5 year old locked out of the room, yet has a cell phone on him to call 911???? #2: It is about 3am. #3: Where are his parents?????
The rest of this story: you will never guess who his dad was.....
yep, Mr. Where's-the-Third-Floor dude.
I'm beginning to think I should be trained in child protective services instead of front desk operations.
And then there's the usual babysitting of drunks who think it's fun to get wasted and push eachother up and down the halls in the wheelchairs or on the luggage racks. Oh, but said wheelchairs did come in handy last weekend when a guy was so drunk he couldn't walk, yet his psychotic wife was screaming at him to get back to the room. I helped the guys friend load him into a wheelchair so he could be taken back to room. As far as I know, drunk guy spent the night sleeping in said chair.
Don't get me wrong, this is a nice hotel resort -with a bar in the lobby. I am just shocked how many people come and dump their kids off at the waterpark or game center, and then proceed to get utterly obliterated in their hotel rooms.
Besides night audit, I am also doing some additional bookkeeping work which is nice because it gives me something to do. I stay pretty busy all night long.
I accidentally cussed out loud the other day (not in front of any guests, just co-workers). Everyone's jaw hit the floor. Apparently they all bought the "sweet and innocent" look. hahaha I don't know why this happens everywhere I work but people are always shocked to find out I drink coffee and cuss.
Izzy is healing well from her cancer removal surgery.
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| On the way home after surgery |
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A week after. Infection is almost gone. |
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| Two weeks post-op |
Hope you all are staying warmer than us:
